Policies & Terms | Future Force

Last updated: November 3, 2026

01Introduction & Scope

This page sets out the policies governing how Future Force Business Services ("Future Force", "we") works with its e-commerce merchant clients ("the Client", "you") when using our logistics services: receiving, sorting & labeling, warehousing, order fulfillment, shipping & delivery, and returns management, as well as our website futureforce.com.sa and the Future Force app on the Salla App Store.
By using our services or website you agree to these policies. Where a signed service agreement exists between us, its terms prevail over anything on this page that conflicts with them.

Data we collect: contact details you submit through the contact form on our website (name, mobile number, email, store or company name, and your message), product and inventory data, and the order data needed for delivery (recipient name, mobile number, address and order contents).
How we use it: only to provide the agreed service: contacting you, managing your inventory, fulfilling and delivering orders, processing returns, invoicing, and improving our service quality.
Sharing: we never sell or rent data. We share it only with shipping and delivery partners as needed to deliver an order, with the platforms you connect your store to (such as Salla and Zid), or when lawfully required by a competent authority.
Your customers' data: we process recipient data as a service provider on your behalf and never use it for our own marketing.
Security & retention: we apply reasonable technical and organisational measures to protect data, and retain it for the duration of the contract and as required by applicable Saudi regulations, including the Personal Data Protection Law.
Cookies & analytics: our website may use tools such as Google Analytics and Google Ads to understand site traffic and measure ad performance. You can disable cookies in your browser settings.
Your rights: you may request access to, correction of, or deletion of your data by emailing info@futureforce.com.sa.

Service begins once scope and pricing are agreed in writing (an approved quotation or service agreement).
Pricing depends on monthly order volume, product type, storage space and the services required. Clients are notified of any price change before it takes effect.
The Client agrees to provide accurate information about its products and quantities and to keep store and order data up to date in connected systems.
Either party may terminate in line with the notice period in the agreement, after settling outstanding dues and collecting any remaining inventory.

Please notify us in advance of every inbound shipment, with a packing list of products and quantities.
We inspect each shipment on arrival, match quantities and visible condition against the list, and report any shortage or visible damage within the agreed receiving period.
Quantities recorded in our system after inspection are the basis of your inventory. Items arriving without clear identification or a packing list may be delayed until their details are completed.
The Client is responsible for packing inbound shipments adequately for transport to our warehouse.

Your products are stored in our Riyadh warehouse in dedicated, organised space, with every item barcoded and tracked in our system.
Accepted goods: lawful products permitted for trade in Saudi Arabia. Not accepted: hazardous, flammable or explosive materials, prohibited items, counterfeit goods, and goods requiring refrigeration or special licensing unless agreed in writing in advance.
The Client must disclose fragile or perishable items and is responsible for monitoring expiry dates unless otherwise agreed.
We run periodic stock counts, and you can request an inventory report at any time.

Your store's orders flow into our system automatically through your platform integration (Salla, Zid, Shopify, Amazon, Noon, Trendyol) or by another agreed method.
We pick, pack and wrap each order carefully to the agreed packaging standards; branded packaging can be arranged.
Orders are processed according to the agreed operating schedule; processing times may extend during peak seasons and major sales.
Orders for out-of-stock items are not processed, and you are notified through the system.

We ship from Riyadh to every city in Saudi Arabia through a network of delivery partners, with a tracking number for every shipment.
Delivery times are estimates that vary by city, carrier and operating conditions, and are not a guaranteed date unless stated in the agreement.
The Client is responsible for the accuracy of recipient addresses and mobile numbers in its orders. Re-delivery or return costs caused by incorrect details are borne by the Client.
Undeliverable shipments are returned to the warehouse and handled under the returns policy.

We receive returned orders from customers or carriers, inspect each return and record its condition.
Sellable items go straight back into inventory; damaged or incomplete items are set aside and the Client is informed so it can decide how to proceed (disposal, return to the Client, or otherwise).
The refund and exchange policy offered to your customers is set and published by your store; we handle the logistics side of it.

We handle your products with care and are liable for proven loss or damage occurring while products are in our custody due to our fault, within the limits set out in the agreement.
We are not liable for damage resulting from inadequate original packaging by the supplier, manufacturing defects, expiry, or force majeure beyond our control.
Claims for loss or damage must be submitted in writing within the period set in the agreement from the date of discovery, with supporting photos and documents.
We recommend insuring high-value goods; this can be discussed when contracting.

Invoices are issued on the cycle agreed in the contract and include VAT as required by law.
If payments are overdue, we may suspend processing of new orders after notifying the Client until the balance is settled.

We may update these policies from time to time. The latest version published on this page applies, and contracted clients are notified of any material change.
These policies are governed by the laws of the Kingdom of Saudi Arabia.
Questions: info@futureforce.com.sa or WhatsApp +966 55 626 6457.

Talk to our team and we'll find the right setup for your store.